Effective Date: November 25, 2024
Brick House Recovery Centre (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information through our website and services.
1. Accountability
Brick House Recovery Centre is responsible for personal information under its control and has designated an individual responsible for compliance with this Privacy Policy and applicable privacy laws.
Privacy Contact: Riina Eggins
Chief of Staff
r.eggins@brickhouserecovery.ca
780-244-2472
2. Identifying Purposes
We collect personal information for the following purposes:
- To respond to inquiries
- To assess eligibility for services
- To schedule appointments and provide care
- To communicate regarding programs and services
- To meet legal and regulatory requirements
- To improve our website and services
Personal information will not be used for purposes other than those identified without your consent, unless required by law.
3. Consent
We obtain meaningful consent before collecting, using, or disclosing personal information, except where permitted or required by law.
By submitting personal information through our website or forms, you consent to its collection and use as described in this policy.
You may withdraw your consent at any time, subject to legal and contractual restrictions, by contacting us.
4. Limiting Collection
We only collect personal information that is necessary for the purposes identified. This may include:
- Name
- Email address
- Phone number
- Information submitted through intake or contact forms
- Technical data such as IP address and browser type
We do not collect more information than is reasonably required.
5. Limiting Use, Disclosure, and Retention
Personal information will be used or disclosed only for the purposes for which it was collected unless:
- You consent otherwise
- It is required or permitted by law
- It is necessary to prevent serious harm
Personal information is retained only as long as necessary to fulfill its purpose and meet legal obligations.
6. Accuracy
We take reasonable steps to ensure personal information is accurate, complete, and up to date as required for the purposes for which it is used.
7. Safeguards
We protect personal information using appropriate physical, organizational, and technological safeguards, including:
- Secure servers and systems
- Restricted staff access
- Password protection
- Confidentiality agreements
- Encrypted communications where feasible
Despite safeguards, no method of electronic transmission is completely secure.
8. Openness
We make information about our privacy practices readily available and provide individuals access to this Privacy Policy upon request.
9. Individual Access
You have the right to:
- Request access to your personal information
- Request corrections
- Be informed of how your information has been used
- Withdraw consent (where legally permitted)
Requests must be made in writing to the Privacy Contact listed above. We will respond within a reasonable timeframe.
10. Challenging Compliance
If you believe your privacy rights have been violated, you may file a complaint with us directly. If unresolved, you may also contact:
Office of the Privacy Commissioner of Canada
https://www.priv.gc.ca
11. Website Cookies and Analytics
Our website may use cookies or analytics tools to improve functionality and user experience. You may disable cookies through your browser settings. Analytics data is used in aggregate form only.
12. Third-Party Service Providers
We may use third-party providers (such as email platforms or website hosting services) who may have limited access to personal information solely for service delivery purposes. These providers are required to maintain confidentiality and appropriate safeguards.
13. Children’s Privacy
This website is not intended for children under the age of 18 without parental or legal guardian consent. We do not knowingly collect personal information from minors.
14. Policy Changes
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.